Signup

CUSTOMER AGREEMENT

Registration, Waiver, and Release

Meta Humans

Parties

Company means MTH Winter Park LLC and MTH Altamonte Springs LLC, each a Florida limited liability company, each doing business as Meta Humans, together with any other entity operating a Location listed on the Schedule of Locations below.

Obligations are several, not joint. Each entity named as Company is responsible solely for the Services it provides at the Location or Locations it operates, and for the fees Customer pays to that entity. No entity named as Company assumes, guarantees, or is liable for the debts, obligations, acts, or omissions of any other entity named as Company. Nothing in this Agreement creates joint or joint-and-several liability among them.

The Release and Indemnification run to every Released Party. Section 8 (Assumption of Risk; Waiver and Release) and Section 9 (Customer Indemnification) are given for the benefit of every Released Party, including each entity named as Company, whichever entity operates the Location where Services are provided or where any incident occurs, and whichever entity Customer paid. This is a benefit conferred on those parties and does not make any of them liable for another's obligations.

Locations. The Schedule of Locations is:

Company may add, relocate, or discontinue a Location as provided in Section 10. A Location added after the Effective Date is covered by this Agreement upon notice to Customer.

Affiliate means any entity that controls, is controlled by, or is under common control with an entity named as Company, where control means direct or indirect ownership of more than fifty percent (50%) of the voting or membership interests, or the power to direct management. Affiliate includes Human Peoples LLC.

Services are described in Section 1. Meta Humans is a learning center that facilitates in-person, project-based educational experiences in science, technology, engineering, mathematics, art, design, and entrepreneurship.

Customer is (a) an individual at least eighteen (18) years of age, or an emancipated minor, engaging the Services for himself or herself; or (b) the parent or legal guardian of one or more minor children ("Minor(s)") for whom Company will provide the Services. If Customer is signing on behalf of a Minor, Customer represents and warrants that Customer is the Minor's natural guardian within the meaning of section 744.301, Florida Statutes, or otherwise has legal authority sufficient to execute the releases contained in this Agreement on behalf of the Minor, and that no court order or other restriction limits that authority. Customer will notify Company promptly if that authority changes.

By signing below, the Parties adopt this Customer Agreement (the "Agreement") as of the date of execution (the "Effective Date") and agree to the mutual covenants, terms, and conditions herein. This Agreement supersedes any prior Customer Agreement, waiver, or release between Customer and any entity named as Company.

1. Services

In exchange for payment of the applicable fees, Company agrees to provide educational activities, workshops, facilitated projects, and related programming (the "Services") to Customer or Minor(s) at the Locations. The Services may include, but are not limited to, activities involving science, technology, engineering, mathematics, art, design, entrepreneurship, and related fields.

Unless the applicable package terms state otherwise, prepaid visits may be redeemed at any Location. Hours, staffing, equipment, and program offerings vary by Location and may change.

Company reserves the right to dismiss or suspend any Customer or Minor who violates Company rules of conduct or otherwise fails to adhere to the direction of Company personnel. Grounds for dismissal shall be for reasonable cause as determined by Company in its reasonable discretion. Dismissal or suspension does not relieve Customer of payment obligations already incurred and does not entitle Customer to any refund, except as provided in the Refund and Cancellation Policy below.

COMPANY DOES NOT WARRANT ANY SPECIFIED SUCCESS RATE WITH RESPECT TO PARTICIPATION AND/OR PERFORMANCE IN THE SERVICES BY CUSTOMER OR MINOR(S).

2. Trial Period and Program Fit

2(a) Trial Period. The first five (5) attended sessions constitute a mutual evaluation period (the "Trial Period"). During the Trial Period, either Party may determine that the program is not an appropriate fit and end the relationship. Any Customer-initiated termination during the Trial Period is subject to the Refund and Cancellation Policy; the refund treatment in Section 2(c) applies only to a Company-initiated termination.

2(b) Program Fit Determination. Company may determine, in its reasonable professional judgment, at any time during or after the Trial Period, that the program is not an appropriate fit for the learner. This determination may be based on factors including, but not limited to, developmental readiness, prerequisite skill levels (such as reading and writing proficiency), the learner's ability to participate safely and constructively, or the impact of the learner's participation on the learning environment for other members. A program fit determination is not a disciplinary action.

If Company makes a program fit determination, Company will communicate its concerns to the parent or guardian and, where reasonable, suggest alternatives, which may include a different Location. If the fit concern cannot be resolved, Company may terminate this Agreement by providing written notice to Customer.

2(c) Refund on Company-Initiated Termination. If Company terminates this Agreement under Section 2(a) or 2(b), Customer will receive a cash refund of all unconsumed prepaid visits, calculated at the per-visit price Customer actually paid. Used visits will not be repriced at the drop-in rate, and the Refund and Cancellation Policy's attendance thresholds and credit-only provisions do not apply to a Company-initiated termination under this Section. Credit card processing fees are not deducted. This Section controls over any conflicting provision of the Refund and Cancellation Policy.

3. Fees and Payment

As full consideration for the Services, Customer shall pay Company the applicable fees in accordance with the payment terms communicated at enrollment. Fees are payable to the entity operating the Location at which Customer enrolls, and payment to any entity named as Company discharges the obligation.

Packages renew only upon Customer's payment. Company may send renewal reminders as a courtesy; a reminder does not create a charge, and no package renews automatically without Customer's payment.

If any amount becomes past due, Company may, at its option and without further notice, withhold further Services until all amounts owed have been paid in full. Withholding of Services under this provision shall not constitute a breach of Company's obligations.

4. Intellectual Property

4(a) Company Materials. All intellectual property rights in Company's and its Affiliates' pre-existing works, programs, curricula, methods, platforms, and deliverables (collectively, "Company Materials") are and shall remain the sole property of Company or its Affiliates. Customer and Minor(s) are granted a limited, revocable, nonexclusive, nontransferable license to use Company Materials solely for personal, non-commercial educational purposes as intended under this Agreement.

4(b) Customer and Minor Content. Customer and Minor(s) retain ownership of all original works, projects, and creative output produced during the Services ("Customer Content"). By participating in the Services, Customer grants Company a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, display, and create derivative works of Customer Content solely for the following purposes:

1. internal program evaluation and improvement;

2. portfolio display within Company facilities and platforms;

3. non-commercial educational demonstration.

Personal student projects, including artwork, writings, inventions, and other creative works, remain the property of the student. Company makes no claim of ownership to such works.

Use of Customer Content for marketing, advertising, or commercial purposes requires separate written consent as described in the Publicity and Media Release section below.

5. Warranty

5(a) Limited Warranty. The Services are educational in nature. Company does not warrant any specific results or achievements. Company warrants that the Services will be performed by qualified personnel in a professional and workmanlike manner in accordance with generally accepted industry standards.

5(b) Limitation of Warranty. THE WARRANTY IN THIS SECTION 5 IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES OR DELIVERABLES. COMPANY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY IS RE-PERFORMANCE OF THE SERVICES, OR IF RE-PERFORMANCE IS NOT POSSIBLE OR CONFORMING, A REFUND OF AMOUNTS PAID FOR THE NON-CONFORMING SERVICES.

6. Confidentiality

Each Party may disclose confidential or proprietary information to the other during the course of this Agreement ("Confidential Information"). The receiving Party shall maintain Confidential Information in strict confidence, limit disclosure to those with a need to know, and protect it with no less than a reasonable degree of care. The term of confidentiality shall be three (3) years from the date of disclosure, except for trade secrets, which shall be kept confidential for so long as they remain trade secrets.

Upon request or within fifteen (15) days of termination, the receiving Party shall return or destroy all copies of Confidential Information. This obligation does not require Company to destroy records it must retain for legal, insurance, accounting, or educational recordkeeping purposes, or Customer to destroy a copy of this Agreement or Customer's own records.

7. Limitation of Liability

7(a) Exclusion of Consequential Damages. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF USE, OR DAMAGE TO REPUTATION, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7(b) Cap on Damages. COMPANY'S TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT THAT ARE CONTRACTUAL IN NATURE SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO SUCH LIABILITY. THIS CAP DOES NOT APPLY TO CLAIMS FOR BODILY INJURY OR PERSONAL INJURY.

7(c) Bodily Injury Exclusion. The limitations in Sections 7(a) and 7(b) do not apply to claims for bodily injury, personal injury, or death caused by the gross negligence or willful misconduct of Company.

7(d) Time Limitation. NO ACTION FOR ANY CLAIM ARISING UNDER THIS AGREEMENT THAT IS CONTRACTUAL IN NATURE SHALL BE BROUGHT MORE THAN ONE (1) YEAR AFTER ACCRUAL OF SUCH CAUSE OF ACTION, EXCEPT FOR MONEY DUE ON AN OPEN ACCOUNT. THIS LIMITATION PERIOD DOES NOT APPLY TO CLAIMS FOR BODILY INJURY OR PERSONAL INJURY.

7(e) Refund Obligations Preserved. Nothing in this Section 7 limits Company's obligation to pay a refund owed under Section 2(c), Section 10, or the Refund and Cancellation Policy.

8. Assumption of Risk; Waiver and Release

8(a) Activities and Risks. Customer acknowledges that participation in the Services may involve physical activities and the use of equipment and materials including, but not limited to: hand tools, power tools, 3D printers, laser cutters, soldering equipment, electrical components, robotics components, computers, art supplies, audio and video recording equipment, physical movement activities (including yoga, meditation, improvisation, and games), and other maker-space equipment. Customer acknowledges that such activities carry inherent risks of injury, including serious, disabling, temporary, or permanent injury, and that such risks cannot be entirely eliminated, including injuries resulting from failure to follow staff instructions or misuse of equipment. Customer acknowledges that equipment, layout, staffing, and activities differ between Locations, and that these risks apply at every Location.

8(b) Voluntary Participation and Assumption of Risk. By entering into this Agreement, Customer (on behalf of himself or herself and any Minor(s)) acknowledges awareness of these risks and voluntarily assumes full responsibility for any injuries or damages, known or unknown, that may arise from participation in the Services at any Location. Customer represents that Customer and any Minor(s) are physically able to participate, and that there are no undisclosed health conditions that would preclude participation.

8(c) Notice Required by Section 744.301(3), Florida Statutes.

NOTICE TO THE MINOR CHILD'S NATURAL GUARDIAN

READ THIS FORM COMPLETELY AND CAREFULLY. YOU ARE AGREEING TO LET YOUR MINOR CHILD ENGAGE IN A POTENTIALLY DANGEROUS ACTIVITY. YOU ARE AGREEING THAT, EVEN IF MTH WINTER PARK LLC AND MTH ALTAMONTE SPRINGS LLC, AND THEIR OWNERS, AFFILIATES, EMPLOYEES, AND AGENTS, USE REASONABLE CARE IN PROVIDING THIS ACTIVITY, THERE IS A CHANCE YOUR CHILD MAY BE SERIOUSLY INJURED OR KILLED BY PARTICIPATING IN THIS ACTIVITY BECAUSE THERE ARE CERTAIN DANGERS INHERENT IN THE ACTIVITY WHICH CANNOT BE AVOIDED OR ELIMINATED. BY SIGNING THIS FORM YOU ARE GIVING UP YOUR CHILD'S RIGHT AND YOUR RIGHT TO RECOVER FROM MTH WINTER PARK LLC AND MTH ALTAMONTE SPRINGS LLC, AND THEIR OWNERS, AFFILIATES, EMPLOYEES, AND AGENTS, IN A LAWSUIT FOR ANY PERSONAL INJURY, INCLUDING DEATH, TO YOUR CHILD OR ANY PROPERTY DAMAGE THAT RESULTS FROM THE RISKS THAT ARE A NATURAL PART OF THE ACTIVITY. YOU HAVE THE RIGHT TO REFUSE TO SIGN THIS FORM, AND MTH WINTER PARK LLC AND MTH ALTAMONTE SPRINGS LLC HAVE THE RIGHT TO REFUSE TO LET YOUR CHILD PARTICIPATE IF YOU DO NOT SIGN THIS FORM.

8(d) Released Parties. "Released Parties" means each entity named as Company, including MTH Winter Park LLC and MTH Altamonte Springs LLC, and their respective owners, affiliates, members, managers, officers, employees, contractors, volunteers, and agents. The releases in Sections 8(e) and 8(f) apply regardless of which entity operates the Location where the claim arose and regardless of which entity Customer paid.

8(e) Release of Customer's own claims (adult Customer). TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, CUSTOMER, ON BEHALF OF HIMSELF OR HERSELF AND HIS OR HER HEIRS AND PERSONAL REPRESENTATIVES, RELEASES AND DISCHARGES THE RELEASED PARTIES FROM ANY AND ALL CLAIMS OF CUSTOMER ARISING FROM PARTICIPATION IN OR PRESENCE AT THE SERVICES OR ANY LOCATION, INCLUDING CLAIMS ARISING FROM THE ORDINARY NEGLIGENCE OF THE RELEASED PARTIES. THIS RELEASE DOES NOT APPLY TO CLAIMS ARISING FROM THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF THE RELEASED PARTIES.

8(f) Release of the Minor's claims (inherent risks only). Pursuant to section 744.301(3), Florida Statutes, Customer, as natural guardian of the Minor(s), waives and releases in advance any claim or cause of action against the Released Parties which would accrue to a Minor for personal injury, including death, and property damage resulting from an inherent risk in the activity. As used here, "inherent risk" has the meaning given in section 744.301(3)(a): those dangers or conditions, known or unknown, which are characteristic of, intrinsic to, or an integral part of the activity and which are not eliminated even if the activity provider acts with due care in a reasonably prudent manner.

This Section 8(f) waives no more than section 744.301(3) permits. It does not waive, and is not intended to waive, any claim of a Minor arising from the negligence of the Released Parties other than as encompassed within an inherent risk as defined by that statute. If any part of this Section 8(f) is construed to waive more than section 744.301(3) permits, that part is limited to the maximum waiver the statute allows, and the remainder continues in effect.

8(g) Covenant not to sue. Customer agrees, for himself or herself and all heirs, not to initiate or assist in the prosecution of any claim against the Released Parties that is released under Section 8(e) or Section 8(f). This covenant does not extend to claims preserved under those Sections.

8(h) Discontinuation. If Customer or any Minor experiences pain or discomfort during any activity, Customer and Minor(s) shall discontinue the activity immediately and seek medical attention if necessary.

8(i) Independence. This Section 8 is an independent defense. Its enforceability is not limited by, contingent upon, or otherwise affected by the enforceability of Section 7, and if any portion of Section 8 is found unenforceable the remainder shall continue in full force and effect.

9. Customer Indemnification

Customer agrees to indemnify, defend, and hold harmless Company and the Released Parties from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

1. Customer's or Minor's breach of this Agreement;

2. Customer's or Minor's misuse of Company equipment, facilities, or materials, or failure to follow staff instructions;

3. any claims brought by a Minor upon reaching the age of majority that fall within the scope of the releases set forth in Sections 8(e) and 8(f).

This Section does not require Customer to indemnify any Released Party against claims arising from that party's own gross negligence or willful misconduct.

10. Location Changes, Relocation, and Program Discontinuation

10(a) Company's Right to Change Locations. Company may open, relocate, consolidate, reduce the hours of, or permanently close any Location, and may modify or discontinue any program, schedule block, or activity at any Location. Company will give Customer as much advance notice as is reasonably practicable, and not less than sixty (60) days' notice of the permanent closure of a Location, except where a shorter period is unavoidable.

10(b) Prepaid Visits Remain Redeemable. If a Location closes, relocates, or discontinues a program, Customer's unconsumed prepaid visits remain valid and redeemable at any other Location, on the same terms and for the remainder of the original validity period. Company will extend the validity period of affected packages by not less than sixty (60) days to allow for the transition.

10(c) Refund Where No Location Is Reasonably Available. If a Location closes and no other Location is reasonably available to Customer, Company will, at Customer's election, refund the unconsumed prepaid visits in cash at the per-visit price Customer actually paid. Used visits will not be repriced at the drop-in rate, and the attendance thresholds and credit-only provisions of the Refund and Cancellation Policy do not apply to a refund under this Section. Customer must submit a request under this Section within sixty (60) days after the Location's closure date.

10(d) Camps and Dated Programs. If a camp, seasonal session, or other dated program is cancelled or moved to a different Location and Customer elects not to attend at the new Location, Company will refund the amounts paid for that program in full.

10(e) Step-Up and Scholarship Funding. Where Services were paid with scholarship funds (including Step-Up For Students or similar programs), any refund or credit will be handled in accordance with the funding organization's rules, which may require unused funds to be returned to that organization rather than to Customer. Company will notify Customer of the applicable treatment.

10(f) No Other Remedy Limited. This Section states Company's obligations on a Location change and does not limit any right Customer has under Section 2(c) or the Refund and Cancellation Policy.

11. Force Majeure

Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to: natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, government orders, utility failures, labor disputes, or shortages of materials. During any such event, Company's obligations shall be suspended for the duration of the event and a reasonable period thereafter, and the validity period of affected prepaid packages shall be extended by the length of the suspension.

A business decision by Company to close, relocate, or discontinue a Location or program is not a force majeure event and is governed by Section 10.

12. Term

This Agreement commences on the Effective Date and continues until the Services are completed or the Agreement is terminated in accordance with its terms.

13. Termination

13(a) Termination by Either Party. Either Party may terminate this Agreement for any reason by providing thirty (30) days' written notice to the other Party. Written notice may be provided by email with confirmed receipt.

13(b) Termination for Breach. Either Party may terminate this Agreement immediately if the other Party materially breaches this Agreement and fails to cure such breach within thirty (30) days of written notice.

13(c) Termination by Company for Cause. Company may terminate this Agreement immediately, without a cure period, for safety violations, behavioral misconduct, or other conduct that endangers the health or safety of any person at a Location.

13(d) Effect of Termination. Upon termination, Customer's obligation to pay fees accrued through the effective date of termination shall survive. Refunds, if any, shall be governed by Section 2(c), Section 10, and the Refund and Cancellation Policy.

14. Dispute Resolution; Arbitration

14(a) Binding Arbitration. Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. Arbitration shall be held in Seminole County, Florida, before a single neutral arbitrator, or at Customer's election in the county where the Location at which the dispute arose is situated. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

14(b) Waiver of Jury Trial and Class Action. BY SIGNING THIS AGREEMENT, THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL. EACH PARTY MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION.

14(c) Arbitration Costs. Filing fees, administrative fees, and arbitrator compensation shall be allocated in accordance with the AAA Consumer Arbitration Rules. The arbitrator may, in the arbitrator's discretion, award reasonable attorneys' fees and costs to the prevailing Party. In cases where neither Party wholly prevails, the arbitrator may allocate costs proportionally based on the relative merits of each Party's claims and defenses. Except where clearly prevented by the area in dispute, both Parties agree to continue performing their respective obligations under this Agreement until the dispute is resolved.

14(d) Severability of Arbitration Clause. If any portion of this arbitration provision is found unenforceable, the remainder shall continue to apply. If the class action waiver is found unenforceable, this entire arbitration provision shall be null and void.

14(e) Governing Law and Venue. This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles. If arbitration is unavailable or has been waived, exclusive jurisdiction and venue shall lie in the state or federal courts in Seminole County, Florida, or in the county where the Location at which the dispute arose is situated.

15. Data Privacy

Company's collection, storage, use, and disclosure of personal information, including information about Minor(s), is governed by Company's Privacy Policy (available at https://www.metahumans.com/privacy-policy) and Terms of Service (available at https://www.metahumans.com/terms), each of which is incorporated herein by reference. By entering into this Agreement, Customer acknowledges receipt of and agrees to be bound by those policies as they may be updated from time to time.

Customer acknowledges that member records, attendance, and account information may be shared among the entities named as Company and their Affiliates for the purpose of operating the Locations, supporting cross-Location attendance, and administering this Agreement.

In the event of a conflict between this Agreement and the Privacy Policy or Terms of Service regarding the handling of personal information, the Privacy Policy shall control.

16. General Provisions

Entire Agreement. This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior agreements, whether written or oral, including any prior Customer Agreement with any entity named as Company.

Amendments. This Agreement may only be modified by mutual written consent of the Parties, except that Company may update the Schedule of Locations and the Operational Policies on notice to Customer.

Notices. All notices shall be in writing and delivered by email with confirmed receipt to the addresses provided at enrollment.

Independent Contractor. Company provides the Services as an independent contractor. Nothing in this Agreement creates a partnership, agency, or employment relationship between Company and Customer.

Relationship Between Company Entities. The entities named as Company are separate legal entities. Nothing in this Agreement makes any entity liable for the debts, obligations, acts, or omissions of another entity named as Company. The benefits conferred upon the Released Parties under Sections 8 and 9 do not create any joint or joint-and-several liability among them.

No Waiver. Failure to exercise any right under this Agreement shall not constitute a waiver of that right.

Severability. If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Assignment. Neither Party may assign this Agreement without written consent of the other, except that Company may assign to an Affiliate, subsidiary, or successor entity, or to the entity operating a Location to which Customer's membership is transferred.

Survival. Sections 4 (Intellectual Property), 6 (Confidentiality), 7 (Limitation of Liability), 8 (Assumption of Risk; Waiver and Release), 9 (Customer Indemnification), 10 (Location Changes), 14 (Dispute Resolution), 15 (Data Privacy), and 16 (General Provisions), together with the Publicity and Media Release and the Refund and Cancellation Policy, shall survive termination of this Agreement.

Third-Party Beneficiaries. Except for the Released Parties, who are intended beneficiaries of Sections 8 and 9 and may enforce those Sections directly, and who assume no obligation under this Agreement by reason of that benefit, this Agreement does not confer benefits on any third party.

Counterparts. This Agreement may be executed in counterparts, including electronically, with the same effect as if both Parties signed the same document.

Publicity and Media Release

By entering into this Agreement, Customer grants Company and its Affiliates a non-exclusive, royalty-free license to photograph, video record, or otherwise capture and use images and likenesses of Customer or Minor(s) during participation in the Services for the following purposes:

1. Marketing, social media, and promotional materials for Company and its Affiliates;

2. Website content and educational demonstrations;

3. Print and digital publications related to Company's programs.

This license does not include the right to sell or sublicense media to unaffiliated third parties. Company will make reasonable efforts to use media in a manner consistent with the dignity and privacy of the subjects.

Customer may revoke this consent at any time by providing written notice to Company. Revocation applies prospectively only and does not require removal of media already published prior to revocation. Customer will also have the opportunity to opt out of media use during the registration process.

  I DO NOT CONSENT to the Publicity and Media Release described above. By checking this box, I opt out of Company's use of my or my child's image, likeness, or media for marketing or promotional purposes.

Medical Information and Release

Customer is required to disclose any medical conditions, known drug and food allergies, dietary restrictions, or other health-related information relevant to participation in the Services through the registration process. It is Customer's sole responsibility to notify, inform, and update Company of any changes to this information on an ongoing basis.

Emergency care. In the event of a medical emergency, Company staff will obtain emergency medical care immediately where circumstances warrant, including calling 911 and consenting to treatment and transport by ambulance, and will contact the parent or guardian as soon as practicable. Where circumstances permit, staff will attempt to reach the parent or guardian first. Nothing in this Agreement requires staff to delay emergency care in order to contact a parent or guardian.

Customer authorizes Company to obtain emergency medical attention for Customer or Minor(s) and consents to transport by ambulance if warranted.

Customer understands and agrees that Company assumes no financial responsibility for medical costs arising from emergency treatment. Customer acknowledges that Company does not provide health or medical insurance of any kind and that Customer is solely responsible for any medical costs arising from injury or illness during participation in the Services.

Operational Policies

Operational Policies apply at every Location. Hours, staffing, and posted closing times vary by Location.

Sick Child Policy

Children showing signs of illness may not attend a Location. Signs requiring removal include: fever of 100°F or higher (axillary) or 101°F or higher (oral); fever with sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion; diarrhea (runny, watery, or bloody stools, or two or more loose stools within four hours); vomiting two or more times in 24 hours; breathing trouble, persistent cough, sore throat, or swollen glands; frequent scratching, lice, rash, or signs resembling childhood diseases; or any condition requiring more attention than staff can provide without impacting other children.

A child must be fever-free for at least 24 hours before returning. If a child becomes ill during a session, parents will be contacted and are expected to pick up the child within one hour.

Late Pickup Policy

If a parent cannot pick up before the posted closing time for the applicable Location, they must notify that Location in advance. Late pickups without prior notice will be assessed a fee of $10.00 per 10 minutes (or portion thereof), per child, payable at pickup. Unpaid fees will be billed to the account.

If Company cannot reach an authorized caregiver within 60 minutes of the posted closing time, Company may be required to contact appropriate authorities as required by Florida law to arrange for the child's safe placement.

Behavior Policy

Company maintains a calm, orderly, and safe environment for learning. The core behavioral expectations are: take care of yourself, take care of others, and take care of your center.

Staff use respectful redirection strategies. Students receive a fresh start each day. When behavioral patterns emerge, Company may work with the student and family to develop an individual plan. Company is not obligated to notify parents of every incident but will do so when warranted for safety or legal reasons.

Prohibited behaviors include: use of personal electronics without permission; possession or use of weapons (including imitations); possession, sale, or use of illegal substances; theft; fighting; bullying or harassment. These may result in immediate suspension or termination of membership at Company's reasonable discretion.

Refund and Cancellation Policy

This Policy governs refunds requested by Customer. Refunds owed on a Company-initiated termination are governed by Section 2(c), and refunds owed on a Location closure or program discontinuation are governed by Section 10; where those Sections conflict with this Policy, those Sections control.

Cooling-Off Period (Days 1 to 7). Customers may request a refund within 7 days of purchase regardless of attendance. Any visits used during this period will be repriced at the current drop-in rate. The refund amount equals the original purchase price minus the repriced value of used visits, minus credit card processing fees. If no visits were used, a full refund is issued less credit card processing fees.

After 7 Days, Fewer Than 5 Visits Attended. Customers who have attended fewer than 5 sessions are not eligible for a cash refund. Unused visits may be applied as a credit toward future use at any Location.

After 7 Days, 5 or More Visits Attended. Customers who have attended 5 or more sessions may request a refund of unused visits. Used visits will be repriced at the current drop-in rate (currently $100 per day). The refund amount equals the original purchase price minus the repriced value of used visits, minus credit card processing fees. If the repriced value of used visits equals or exceeds the original purchase price, no refund is due.

Expired Visits. Prepaid visits that have passed their package expiration date are not refundable and are not eligible for credit, except where Section 10 extends the validity period.

Step-Up Purchases. Step-Up purchases are non-refundable once invoiced. No refunds, credits, or repricing apply, and any treatment of unused funds follows the funding organization's rules as described in Section 10(e).

Summer Camp. Full refund if cancelled 14 or more days before camp start. 50% refund for cancellations within 14 days, less credit card processing fees. Camps cancelled or relocated by Company are governed by Section 10(d).

We ask families to attend at least 5 sessions before requesting a refund so your child has a genuine opportunity to experience the program.

For questions, contact info@metahumans.com with "Refund" in the subject line, or call the Location where you are enrolled.

Membership Freeze Policy

The freeze policy applies only to weekly memberships (legacy plans). Prepaid visit packages are not eligible for freezes. Weekly memberships may be frozen for 2, 3, or 4 weeks. During a freeze, renewals are paused and the contract duration extends by the frozen period. A minimum account balance of $320 is required. Freezing does not remove the 30-day cancellation notice requirement.

For questions, contact info@metahumans.com with "Freeze" in the subject line.

Homeschool and Homework Support

Members may work on homework or homeschool assignments at any time. Designated times are available when staff support is provided, and those times vary by Location. Staff can answer questions and help members stay focused, but Company does not guarantee that homework will be completed or correct.

Acknowledgment and Signature

BY SIGNING BELOW, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ AND UNDERSTANDS ALL TERMS OF THIS AGREEMENT, INCLUDING THE ASSUMPTION OF RISK, THE NOTICE REQUIRED BY FLORIDA LAW IN SECTION 8(c), THE RELEASES IN SECTIONS 8(e) AND 8(f), THE LIMITATION OF LIABILITY, THE CUSTOMER INDEMNIFICATION, THE ARBITRATION CLAUSE, THE JURY TRIAL WAIVER, AND THE OPERATIONAL POLICIES (INCLUDING SICK CHILD, LATE PICKUP, AND BEHAVIOR POLICIES). CUSTOMER ACKNOWLEDGES THAT CUSTOMER IS GIVING UP SUBSTANTIAL LEGAL RIGHTS BY ENTERING INTO THIS AGREEMENT. CUSTOMER FURTHER ACKNOWLEDGES THAT THIS AGREEMENT COVERS PARTICIPATION AT EVERY LOCATION LISTED ON THE SCHEDULE OF LOCATIONS AND RUNS TO THE BENEFIT OF EACH ENTITY NAMED AS COMPANY.

Signature:

Date: {sign_date}